Information regarding the pet food
recall...........
We would like to keep you up to
date with the most current information available, and have
been in contact with our manufacturers.
As of the first of April, the only
food sold here at Governor Animal Clinic that is on the recall
list is Hills Prescription Diet M/D. If you have any food at
home, the instructions for returns are as follows;
Hill’s Pet Nutrition,
Inc.’s Update on Support Activities for Voluntary
Recall
Topeka, KS ( April 1, 2007 )—Here is an update of
Hill’s Pet Nutrition, Inc’s recent activities in support of its
voluntary recall of its single product: Hill’s Prescription Diet™
m/d™ Feline Dry Food:
- Hill’s created a Veterinary Professionals Communications Center
in Topeka , Kansas with 70 veterinarians who are placing outbound
calls, e-mails and faxes to over 25,000 veterinary hospitals and
clinics to inform them of the voluntary, single-product recall.
- Hill’s is using the Veterinary Information Network, Inc. as a
channel to notify veterinarians of significant developments.
- In anticipation of consumer interest, Hill’s has opened a
second fully-staffed call center and has received thousands of
calls in the last 36 hours. It is our priority to help consumers
understand that there is only one product in question: Hill’s
Prescription Diet™ m/d™ Feline Dry Food.
- Hill’s has dispatched a national team of over 250 customer
delivery agents who are in the process of retrieving product from
veterinary hospitals and clinics. The team is also providing
information to veterinary professionals about the single product
recall.
- Hill’s is informing consumers to return the product for a full
refund and to secure veterinarian advice.
Frequently Asked Questions Regarding Hill’s Pet
Nutrition Inc.’s Activities in Support of It’s Single Product
Recall: Hill’s Prescription Diet™ m/d™ Feline Dry Food
1. Why are you recalling Hill’s
Prescription Diet™ m/d™ Feline Dry?
In accordance with its over-riding commitment to
pet health and well-being, Hill’s Pet Nutrition, Inc. is
voluntarily recalling Prescription Diet ™ m/d™ Feline Dry Food from
the market. Hill’s is taking this precautionary action because
during a two-month period in early 2007, wheat gluten for this
product was provided by a company that also supplied wheat gluten
to Menu Foods. U.S. Food and Drug Administration tests of wheat
gluten samples from this period show the presence of a small amount
of melamine.
Hill’s expects to resume shipments as soon as
possible of a reformulated version of this highly beneficial
product that will not contain wheat gluten.
2. What is the process I should follow to
return my product?
Pet owners:
Hill’s Pet Nutrition Inc. has a 100% guarantee on
all products. Simply return the product to the veterinary clinic
where it was purchased for a refund and an alternative food
recommendation.
Veterinary professionals:
All products returned by the client or in your
inventory should be returned. The process is as follows:
- Do not destroy the product.
- Remove products from your shelves and clearly mark them “Hold
for Hill’s representative’s pick up.”
- Clinics supplied by Hill’s Delivery Service should follow
normal returns procedures.
- Clinics supplied by distributors or warehouses – return all
product to the distributor or warehouse for product retrieval and
appropriate reimbursement.
3. Are there any other Hill’s products
involved in this recall?
No. Hill’s Prescription Diet ™ m/d ™ Feline Dry
Foods is the only product sold in the United States and Canada that
contained wheat gluten from any supplier. No other Hill’s
Prescription Diet® or Science Diet® products are affected by this
voluntary recall. Hill’s Science Diet Savory Cuts Feline canned cat
foods, manufactured by Menu Foods, were previously withdrawn from
the market as a precaution.
A list of voluntarily recalled Hill’s products is
available at www.HillsPet.com.
We will provide future updates as information
becomes available.
For more information, consumers can contact the
company at 1-800-445-5777 or visit www.HillsPet.com
for details.
***
For a complete list of recalled products, you may go to www.menufoods.com/recall. Specific
information about each brand may be found.
The phone number to call is 1-866-895-2708, although it seems
busy most of the time. Iams/Eukanuba has website information
@ www.iams.com and www.eukanuba.com
Do not hesitate to call us if your pet is showing any symptoms,
which may include;
*loss of appetite
*appears tired andlifeless
*seems excessively
thirsty
*urinates much more than
usual
*vomiting
*diarrhea
*abdominal pain
Below are links to several informational websites, helping to
inform pet owners of the recall.
http://www.usatoday.com/news/nation/2007-03-19-pet-food-recall_N.htm?csp=34#uslPageReturn
http://www.howl911.com/#foodshttp://www.cnn.com/2007/US/03/17/petfood.recall.ap/index.html
