Appointment Policy

Please call ahead to set up an appointment for your pet. We know your time is valuable. Your visits are scheduled according to the severity of the problem, your schedule, the doctor's schedule and other variables, to make sure you are seen in a timely manner. If you think you may be late for your appointment, please call the office, as we may need to rescedule.

There may be times, especially in the morning, when we are seeing many pets at one time. In addition to our regularly scheduled appointments and routine vaccines, we may also be tending to critical cases and re-checks from the emergency clinic.

Every pet we see is important to us, whether it be an established, long-time client or a new visitor to our clinic. We take pride in knowing that we will be here for pets in need, and we offer you alternatives to waiting on those very busy days. We will not only get you on your way to that business meeting or dropping your kids off at school, but will help put your mind at ease, knowing that your family pet will get the best medical care available.

Please call our office and speak with one of our trained staff members who will be more than happy to explain our policy on caring for your critically ill pet when you are needed elsewhere. To keep you involved and updated throughout the day, you may call and speak directly to the technician in charge of your pet, who will be able to give you up-to-the-minute news on progress, results, and answer any questions you may have.

Calling ahead when you need a prescription refill will also cut your waiting time considerably. Each and every refill MUST be cleared with one of our doctors before being filled. The channels of the pharmacy here at Governor are thorough and complete, following the strict standards of  federal and state laws, so your cooperation is appreciated.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, cash and personal checks. We also provide information about Care Credit, an affordable alternative to credit cards.

Patient Arrival Policy

If you think you may be late for your appointment, Please call the office, as we may need to rescedule.

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             All cats must be presented in an appropriate cat carrier or on a leash/harness. 

For your protection and that of others,
all dogs must be on a leash and properly controlled
while in the waiting area or exam rooms. 
This policy will be strictly enforced 

Please respect other people and pets while in the reception area, and keep you dog on a leash, safely by your side.

Medication Refill Requests

For those of you who call ahead to request refills on medications, food, products and all of your pet's needs, a BIG THANK YOU!!!

By state law, ALL prescription medications must first be evaluated and approved by our doctors before a refill can be given.  There are many guidelines that must be followed.  Your cooperation is greatly appreciated!

While on the subject of medication, here's a few little tips for medicating your cat..........

Giving a cat medication is never fun, but sometimes administering it in a liquid form can be the lesser of several evils.  Here’s how:   Most liquid medications come with an eyedropper attached to the lid. If the medication does not come with an eyedropper, using an individually purchased eyedropper or oral syringe will also work.   Draw up the prescribed amount of medication in the eyedropper or oral syringe.   Firmly grasp your cat’s head using your non-dominant hand.  Grasp the top of the head, just on top of the ears with the thumb on one side of the face and the fingers on the other. Avoid holding the lower jaw and do not hold it so tight that it is uncomfortable. Otherwise, your cat can’t swallow. You may need someone to help hold the front legs and chest of the cat to hold him still. Some people find that wrapping a cat in a towel or blanket is a good restraint technique.   Once the cat’s head is held in place, raise the nose to point toward the ceiling. The mouth should then open.   Place the tip of the eyedropper or syringe in the mouth just behind the long canine teeth in the area where there are either no teeth or small, flat teeth.   Advance the eyedropper until it is just past the tooth line (jaw bone).   Slowly administer the medication and be careful not to give it faster than your cat can swallow.   Be prepared for some spitting of the medications. If this occurs, do not re-administer another dose unless you feel the entire dose of the medication did not get in.   The quicker you perform this procedure, the more cooperative your cat will be.   Always remember to praise your cat and maybe offer a treat after receiving medication. To give tablets, minimal restraint is best, and the tablet must get into the laryngopharynx quickly so that it neither dissolves nor is tasted or smelled. After putting the tablet in place,  hold the mouth closed until the cat licks her nose or otherwise indicates that she has swallowed. If the cat still does not swallow, a sudden puff of air on the nose may prompt her to swallow.  A light coat of butter on the pill (or capsule) will help mask the taste of the pill and facilitate swallowing.  The pill or capsule should be followed by a water bolus or moist food to assure that the pill has not become entrapped in the esophagus where it can dissolve and cause irritation or worse,  medication-induced esophagitis.  Irritation of the esophagus is painful and leads to a pill-pain association which will make medicating your cat extremely difficult in the future.